I know it’s been discussed on the forums numerous times, but Creamtone is back to its same tricks on Reverb. I looked at the reviews on Reverb and Creamtone (Lonnie) had all 5-star reviews. I gave him the benefit of the doubt and ordered some pickup rings. I got a notice that a shipping label had been created that day. However, they never shipped. I checked in after a week and Lonnie said he forgot and order would ship out that day. After another week, I checked in again. I requested a refund but he told me that they were dropped off the prior week and to check my tracking. USPS clearly showed they were waiting for him to drop the order off. I checked in a week later and silence. A few days later I reported Creamtone to Reverb and asked for my refund. They told me they would contact Lonnie and give home
3 business days to respond. Nothing. After 3 days I contacted Reverb again. I was told to give him another 24 hours and the refund would be done manually if he did not respond. Again, nothing. I contacted Reverb the following day about the refund and got no reply. Same thing the next day. I finally got a response the third day after the refund was promised by Reverb staff. I was apologized to and told the refund would be manually processed. It wasn’t. Had to follow up the next day and it finally was. So after a month and multiple emails I got my refund. I know others have been out hundreds of dollars from Creamtone. I was lucky in that it only took a month to get $100 back. But don’t make the same mistake I made. I shouldn’t have thought Creamtone being on Reverb would be any better.
Also, fyi, because my purchase was refunded I couldn’t leave a review of Creamtone on Reverb. Maybe that’s why all his reviews were positive.
3 business days to respond. Nothing. After 3 days I contacted Reverb again. I was told to give him another 24 hours and the refund would be done manually if he did not respond. Again, nothing. I contacted Reverb the following day about the refund and got no reply. Same thing the next day. I finally got a response the third day after the refund was promised by Reverb staff. I was apologized to and told the refund would be manually processed. It wasn’t. Had to follow up the next day and it finally was. So after a month and multiple emails I got my refund. I know others have been out hundreds of dollars from Creamtone. I was lucky in that it only took a month to get $100 back. But don’t make the same mistake I made. I shouldn’t have thought Creamtone being on Reverb would be any better.
Also, fyi, because my purchase was refunded I couldn’t leave a review of Creamtone on Reverb. Maybe that’s why all his reviews were positive.