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How do I submit a custom order through the Gibson Custom Shop?

El Gringo

Well-known member
Joined
Apr 8, 2015
Messages
5,186
Call the Music Zoo.
Place order.
Wait.
Wait.
Music Zoo calls you and says "Your guitar has arrived."
Wait.
Receive guitar from Music Zoo.
Pretty simple and the hardest part is the waiting , but good things comes to those that wait .
 

Jericho-79

New member
Joined
Apr 12, 2016
Messages
19
Call the Music Zoo.
Place order.
Wait.
Wait.
Music Zoo calls you and says "Your guitar has arrived."
Wait.
Receive guitar from Music Zoo.

So I don't need to fill out a physical order form and give it to the Music Zoo?

The Music Zoo will just take my list of specs over the phone, and then they'll send my order over to the CS?
 

El Gringo

Well-known member
Joined
Apr 8, 2015
Messages
5,186
So I don't need to fill out a physical order form and give it to the Music Zoo?

The Music Zoo will just take my list of specs over the phone, and then they'll send my order over to the CS?
Make contact and go from there .
 

Jericho-79

New member
Joined
Apr 12, 2016
Messages
19
Hey guys.

All I want to order through the CS is a Les Paul Axcess Custom with a Floyd Rose locking tremolo. But I want my LP Axcess Custom to be in a pelham blue finish.

The ebony LP Axcess Custom shown on the Gibson website would be my base model.


All of the specs would entirely be the same as that model.

The ONLY thing I wish to modify is the color of the finish.

Would the CS be able to make my dream LP become a reality?
 

El Gringo

Well-known member
Joined
Apr 8, 2015
Messages
5,186
Hey guys.

All I want to order through the CS is a Les Paul Axcess Custom with a Floyd Rose locking tremolo. But I want my LP Axcess Custom to be in a pelham blue finish.

The ebony LP Axcess Custom shown on the Gibson website would be my base model.


All of the specs would entirely be the same as that model.

The ONLY thing I wish to modify is the color of the finish.

Would the CS be able to make my dream LP become a reality?
For sure and it would be an easy job for them as the only difference been the finish color . Go for it !
 

brandtkronholm

Well-known member
Joined
Dec 3, 2006
Messages
2,359
Hey guys.

All I want to order through the CS is a Les Paul Axcess Custom with a Floyd Rose locking tremolo. But I want my LP Axcess Custom to be in a pelham blue finish.

The ebony LP Axcess Custom shown on the Gibson website would be my base model.


All of the specs would entirely be the same as that model.

The ONLY thing I wish to modify is the color of the finish.

Would the CS be able to make my dream LP become a reality?
Would you like one of us to call Gibson for you?
 

Jericho-79

New member
Joined
Apr 12, 2016
Messages
19
For sure and it would be an easy job for them as the only difference been the finish color . Go for it !

Well, I have one concern when I contact The Music Zoo.

Will I have lay out ALL the specs, or can I merely tell the dealer "Use the LP Axcess Custom from the Gibson website and just change the finish color"?
 

DougDR94

Member
Joined
Mar 17, 2015
Messages
116
Well, I have one concern when I contact The Music Zoo.

Will I have lay out ALL the specs, or can I merely tell the dealer "Use the LP Axcess Custom from the Gibson website and just change the finish color"?
I called Wildwood and gave them my specs. They were careful to document those specs in an email back and included a price, I then accepted the price and made a deposit via credit card. Wildwood returned an order number from Gibson for verification. Now I wait. No problems. Your order sounds simple (and cool). Good luck!
 

Jericho-79

New member
Joined
Apr 12, 2016
Messages
19
I called Wildwood and gave them my specs. They were careful to document those specs in an email back and included a price, I then accepted the price and made a deposit via credit card. Wildwood returned an order number from Gibson for verification. Now I wait. No problems. Your order sounds simple (and cool). Good luck!

I have just a few final questions:

After you accepted the quote, did you simply email Wildwood your credit card info?

Will Wildwood return your deposit once the CS completes your order?
 

DougDR94

Member
Joined
Mar 17, 2015
Messages
116
I have just a few final questions:

After you accepted the quote, did you simply email Wildwood your credit card info?

Will Wildwood return your deposit once the CS completes your order?
Probably a little safer to phone your credit card # in with hackers and all…the deposit would be applied to the purchase price.
 

garywright

Well-known member
Joined
Aug 17, 2002
Messages
14,508
if you’re already paying extra for the color I would also include a weight preference range
 

renderit

Well-known member
Joined
Jan 19, 2009
Messages
10,403
I have just a few final questions:

After you accepted the quote, did you simply email Wildwood your credit card info?

Will Wildwood return your deposit once the CS completes your order?
Dude!

When CS completes your order Wildwood will call you back to get the rest of the money not covered by the deposit!

Have you EVER ordered ANYTHING before?

Like a car, boat, beer???
 

garywright

Well-known member
Joined
Aug 17, 2002
Messages
14,508
pick up the telephone ! …..
 

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Jericho-79

New member
Joined
Apr 12, 2016
Messages
19
Dude!

When CS completes your order Wildwood will call you back to get the rest of the money not covered by the deposit!

Have you EVER ordered ANYTHING before?

Like a car, boat, beer???

I've only ordered gear on Reverb.
 

El Gringo

Well-known member
Joined
Apr 8, 2015
Messages
5,186
Well, I have one concern when I contact The Music Zoo.

Will I have lay out ALL the specs, or can I merely tell the dealer "Use the LP Axcess Custom from the Gibson website and just change the finish color"?
Of course you can use the LP Axcess Custom specs as that just makes it that much easier to craft with only the finish being changed . So easy !!!!!!
 

gtrjoejeep

New member
Joined
Aug 24, 2020
Messages
1
Get ready for a LONG wait, my Custom Shop order has been 1 year (that what I was told to expect originally) and dealer contacted Gibson, it's going to be another 6 to 8 weeks....sigh....
 
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