- Apr 6, 2005
To the colleagues, peers, clients, and friends he has let down, he is truly sorry.
To the ones (and we know who you are) that have reached out, he takes full responsibility for disappearing, but we think of you often and are thankful for your friendship.
I don't have a dog in this fight; however, my thoughts...
You speak of business experience and cast aspersions on poor taste.
So, this missive can be written now, but something as basic as getting a customer list and sending out a mass email describing the issues facing him and the business was not possible, with a request for patience?
Incredulous, I am.
No meant to excoriate but given all the travails, there's no one to help perform basic communications? 'Every day you watched...' and did what, exactly?!
If you are sitting on people's money, no matter what the circumstances, you have an advantage in the transaction dance and owe it to either perform or refund. That's business. Otherwise, you are in the wrong.
I fully appreciate being in a hole. I've been down many times. Started negative and built myself back net positive. A person stands up, even at the detriment to their personal lives. [Maybe a bit less connubial bliss o' perfection?]
The first thing to do is realize, and stop digging.
The next, COMMUNICATE. Ask for help.
If you don't get help, then at least you are spreading awareness. NEGOTIATE, and plan your extrication. The good people here would have waited, been satisfied. They then turn into net promoters, and positive influencers: "It's worth the wait, be patient. He'll take care of you, he's a little behind but personally invested in delivering the BEST!"
"We take full responsibility for dropping the ball." How so, exactly? This cannot be stated. This can only be demonstrated via action. Are refunds or fulfillment imminent?
The very fact that 'he who has held an account since 2002' can't come on for a single post to spread the word, or DM a few customers here to help spread the word, then goes silent until you as his mouthpiece emerges to elicit sympathy screams something is amiss.
Now, folks should run. Unless he can offer them a path for execution that rewards patience. Let's look at the reality. He has their money, the odds are they cannot get it back, through whatever mechanism. He still has talent and skills and can start again, by obfuscating his persona to avoid the reputational risk and start anew. Or, he can step forward and deliver, no matter the cost. Maybe he needs to 'get a real job' and deliver 1 order per night, and regain his standing. The Road is Long and Winding.
Perhaps he needs a restart all around, and maybe some better components?
My best to him, in his personal life.
God bless. Live Free or Die.