Gibson LPR7 VOS knobs - no help from Gibson service

[stratlt]

Although I have been registered on the forum for a long time, this is my first post here. Greetings from Lithuania!

I have a 2014 Gibson LPR7 VOS, and a couple of the volume knobs on my guitar fell to pieces without any physical impact. I have been working in guitar sales in my country for over 30 years and I can't still solve this problem. The company I work for no longer does business with Gibson, so I wrote to Gibson customer service. The response was very strange:
"
Dear Robertas,
We are sorry to hear that. Unfortunately, the knobs type you're looking for are not available as spare parts. Our apologies for the inconvenience.
Best regards,

xxx"

I don't understand how this can be - Gibson Custom Shop doesn't help customers? I have heard many times that Top Hat knobs fall apart without any physical impact, possibly due to the type of plastic... What about the Lifetime warranty that Gibson advertises?

Anyway, can anyone advise where to get more accurate knobs for my 2014 Gibson LPR7 VOS? I have PRHK-20 knobs, but they are not quite the shape and color they should be.

 

[poor man's burst]

New year's greetings to Luthuania.

Vintage Correct Top Hat Knobs

Luthier tools and guitar building parts for domestic and import. You will find knobs, bridges, tailpieces, pickguards, inlays, speciality files, saws

www.philadelphialuthiertools.com

 

[stratlt]

New year's greetings to Luthuania.

Vintage Correct Top Hat Knobs

Luthier tools and guitar building parts for domestic and import. You will find knobs, bridges, tailpieces, pickguards, inlays, speciality files, saws

www.philadelphialuthiertools.com

Happy New Year to you too Thanks for this interesting link, I might have to try these knobs if I can't find anything in Europe. In our country, customs procedures are very tiring and expensive if purchased from a non-EU country. But maybe it's worth it..

 

[Happy Tree]

Greetings from Estonia! I've got stuff from that shop before. I can recommend them.

 

[K Dub]

I was thinking of getting a set of these knobs from 59parts out of Poland for my Historic Makeovers R9. They are aged, not NOS.

.:: 59 Parts - Aged Guitar Parts ::. hand aged guitar parts for Gibson Les Paul

 

[GreenBurst]

Although I have been registered on the forum for a long time, this is my first post here. Greetings from Lithuania!

I have a 2014 Gibson LPR7 VOS, and a couple of the volume knobs on my guitar fell to pieces without any physical impact. I have been working in guitar sales in my country for over 30 years and I can't still solve this problem. The company I work for no longer does business with Gibson, so I wrote to Gibson customer service. The response was very strange:
"
Dear Robertas,
We are sorry to hear that. Unfortunately, the knobs type you're looking for are not available as spare parts. Our apologies for the inconvenience.
Best regards,

xxx"

I don't understand how this can be - Gibson Custom Shop doesn't help customers? I have heard many times that Top Hat knobs fall apart without any physical impact, possibly due to the type of plastic... What about the Lifetime warranty that Gibson advertises?

Anyway, can anyone advise where to get more accurate knobs for my 2014 Gibson LPR7 VOS? I have PRHK-20 knobs, but they are not quite the shape and color they should be.

Greetings. Crazy Parts is based in Germany. They have many different versions of knobs for Les Paul guitars. I have ordered from them many times. Great service and very good quality parts.

This is a much better solution for you than ordering from USA.

Premium Series Knobs

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Premium CAB Series

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Knobs

Aged relic guitar knobs for Gibson guitars, we offer the finestet selection for reasonable prices! Most parts are custom made to our specs!

www.crazyparts.de

Area59' "Burst" Gold CAB Top Hat Set (4)

Area59' Vintage Repro Parts, the worlds finest replacement parts for Gibson Custom Shop and Vintage Guitars.

www.crazyparts.de

Area59' Aged "Burst" Gold CAB Top Hat Set (4)

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Best of luck.

 

[Happy Tree]

Thanks! That's a bit more local. Just ordered some brass switch tips. I do like my metal switch tips!

 

[stratlt]

Greetings from Estonia! I've got stuff from that shop before. I can recommend them.

Thanks mate. I'll try these knobs

 

[stratlt]

I was thinking of getting a set of these knobs from 59parts out of Poland for my Historic Makeovers R9. They are aged, not NOS.

.:: 59 Parts - Aged Guitar Parts ::. hand aged guitar parts for Gibson Les Paul

I found this company on the web, it's also interesting. Thanks!

 

[stratlt]

Greetings. Crazy Parts is based in Germany. They have many different versions of knobs for Les Paul guitars. I have ordered from them many times. Great service and very good quality parts.

This is a much better solution for you than ordering from USA.

Premium Series Knobs

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Premium CAB Series

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Knobs

Aged relic guitar knobs for Gibson guitars, we offer the finestet selection for reasonable prices! Most parts are custom made to our specs!

www.crazyparts.de

Area59' "Burst" Gold CAB Top Hat Set (4)

Area59' Vintage Repro Parts, the worlds finest replacement parts for Gibson Custom Shop and Vintage Guitars.

www.crazyparts.de

Area59' Aged "Burst" Gold CAB Top Hat Set (4)

Crazyparts 30 years experience with guitar parts, pickguards and hardware for Vintage Fender and Gibson guitars. Europes No.1 for Aged - Relic guitar parts. We offer rare parts for Vintage Restorations.

www.crazyparts.de

Best of luck.

Thank you!

 

[stratlt]

I think I found what I was looking for, thanks everyone... I'm just wondering what color the 1957 Les Paul knobs are - amber or gold? The original Historic 57 VOS knobs look like amber. Sorry I don't know such details, I'm more from Fender territory

 

[Grog]

I’ve had at least four Gibson Les Pauls end up with several cracked knobs in each guitar. Both my ES Les Paul guitar & bass & my R5. All the same knob & color. Bought aftermarket knobs off of eBay, perfect match & end of cracking issue…….

 

[Happy Tree]

I'm sure you can get Murphy Lab cracks

 

[K Dub]

I think I found what I was looking for, thanks everyone... I'm just wondering what color the 1957 Les Paul knobs are - amber or gold? The original Historic 57 VOS knobs look like amber. Sorry I don't know such details, I'm more from Fender territory

@stratlt Which knobs did you end up ordering?

 

[stratlt]

@stratlt Which knobs did you end up ordering?

Although our customs is troublesome with its procedures and expensive, I ordered from philadelphialuthiertools.com anyway...

 

[60thR0]

Getting back to the original response from Gibson, seems like this needs to be discussed. I think it’s quite poor that they didn’t offer any suggestion at all. Also while I get that there isn’t necessarily expected that spare parts are available on products forever, like your car or an appliance, but it is somewhat bizarre in this case where it’s supposed to be an recreation of a product from 1957, and this recreated product has been in production since the ‘90s and to today- if the claim is that there are no compatible parts available it would seem to bring into question the accuracy of these supposed recreations…

 

[stratlt]

Getting back to the original response from Gibson, seems like this needs to be discussed. I think it’s quite poor that they didn’t offer any suggestion at all. Also while I get that there isn’t necessarily expected that spare parts are available on products forever, like your car or an appliance, but it is somewhat bizarre in this case where it’s supposed to be an recreation of a product from 1957, and this recreated product has been in production since the ‘90s and to today- if the claim is that there are no compatible parts available it would seem to bring into question the accuracy of these supposed recreations…

And what about their lifetime warranty? Does it exist at all?

 

[GreenBurst]

And what about their lifetime warranty? Does it exist at all?

Lifetime warranty only exists in the USA.

 

[stratlt]

Lifetime warranty only exists in the USA.

Indeed, I forgot!